Chantel Jones is a UX designer who is translating extensive customer service expertise and artistic savvy to create and improve user experiences.
Education
Interaction Design Foundation — Interaction-Design.org | Ongoing Education
Google UX Design Professional Certificate — Coursera.org | September 2022 — March 2023
Maintained a grade of 94.4% or higher throughout course.
Received 100% on all peer graded assignments
Experience
Aeon Design Co., Seattle, WA — UX Design Internship
March 2024 — Current
Successfully completed Eugene Symphony Accessibility Audit on organizations prior website. Collaborated with ease on companies future app ideas. Created sketches, wire frames, and mock ups for app proposals in preparation for user testing.
Eugene Symphony Association, Eugene, OR — Marketing & Communications Assistant
November 2023 — September 2024
Responsible for crafting and executing social media strategies, which included creating engaging posts, managing accounts, and designing eye-catching graphics and ads for concerts and events. Trusted with organizing and decorating event spaces, designing promotional postcards, and directly interacting with patrons to enhance their experience. Played a key role in marketing upcoming concerts by developing and distributing targeted ads, email campaigns, and social media content, contributing to increased visibility and attendance for events.
Safeway, Eugene, OR — Night Crew
March 2023 — October 2023
Quickly exceeded supervisor expectations in self-directed project prioritizing and time management earning extra responsibility and trust with upper management.
Laughing Buddha Tattoo & Piercing, Seattle, WA — Body Art Consultant
July 2017 — January 2023
Consistently delivered excellent customer service resulting in a high volume of returning clients and multiple 5-star reviews. Personalized customer recommendations, education, and custom jewelry curation. Relied upon to train new body art consultants for diverse responsibilities in a fast-paced environment. Provided ongoing guidance to ensure team success. Trusted with ordering and maintaining a jewelry inventory of 100K. Routinely achieved a perfect score for quality and cleanliness in a high traffic environment from the Department of Licensing.
Starbucks, Various — Barista, Coffee Master
August 2012 — June 2017
Routinely exceeded company standards in beverage quality and production time in high-traffic stores. Frequently requested to lead coffee tastings for supervisors. Relied upon to train new baristas. Trained to achieve Coffee Master status. Chosen to represent store of employment in local barista competition. Became many customer’s favorite barista, consistently requested to be the one to make their beverage.
Toolkit
Figma
Mural
Canva
Adobe XD
Adobe Photoshop
Adobe Illustrator
Adobe Rush
Microsoft Excel & Google Sheets
Microsoft Word & Google Docs
Skills
Prototyping
Wireframing
User flows
Mockups
Iterating on feedback
User research and usability testing
Information Architecture
Soft Skills
Maintaining calm in a high-stress environment
Empathizing with customers
Quick-thinking problem solving
Ability to self-lead in tasks and work
Collaboration with peers
Effective visual communicator
Has a very cute dog
Honors
Outstanding Senior Project Award | Self published graphic novel from concept to delivery | April 2010